METRIQ

The Smart Way To Ride The Bus

METRiQ was created to serve thousands of commuters in a mid-sized metropolitan area located in the midwest.

METRiQ makes it easier for commuters to find a way to their perspective destinations in a timely manner without having to panic or miss the bus.

MY Role

  • Research

  • Wireframing

  • Prototyping

Thinkful UX Immersion July 2020

iOS Platform / Figma

A Team Effort. Credits To Julian Sy & Qaadira Ihsaan

Problem

Thousands of commuters in a mid-sized metropolitan area located in the midwest are facing frustrations with their new bus transit system. One stop in particular acquires seven bus arrivals at the same time.


bird's eye view of shanghai in sunset

aUDIENCE

Bus Riders

Urban Community

USER RESEARCH

For this project I don’t believe emotional empathy will solve this issue but I can see how other cognitive factors like being late, feeling rushed, lost, or just plain confused and missing the bus can make someone emotional.

The plan is to resolve this problem through a mobile app. Something readily available, portable, and capable of delivering my solution.

Questions To Answer

  • What’s the easiest way to get them there?

  • How would they remember?

  • What are the obstacles?

  • What is important to them?


UX Goals

  • We need to get our users to their stops on time.

  • We need a quick way for our users to find information on their prospective stops.

  • We need to have visual clarity so the users know when they should expect to be at their stop.

Constraints

  • COVID-19 forced all my user research to be virtual

Survey

  • 24 Respondents

  • Being on time is very important.

  • Being organized is very important.

  • Having options is important.

  • Most users get anxiety or frustrated when running late.

  • Traveling in general is not exciting.

Survey photo

Personas

a persona named james

James

The Industrious Worker

" Traveling to work in the city can be a hassle. I use the bus to get there faster and on time."

a persona named tina

Tina

The Student

" I need to make it to class on time, living in the dorm is too much of a trek for me to school and dangerous."

a persona named logan

Logan

The Average Occupant

" I need to make my art showings on time in different cities so I need to know a direct route, with accurate timing."

a persona named angela

Angela

The Business Woman

" I need more time to spend with my children before heading to the bus stop, while also making it to work on time."

Scenario

The Busy Mother

a persona named angela

We chose Angela.

So let’s put ourselves in Angela’s shoes. Angela doesn’t have the luxury of adding new things on her to do list. So her solution cannot be time consuming, she needs her answers ASAP.

Angela also needs to know when she should head out to be on time to the bus.

Angela has been to every stop she needs, so she knows where she needs to be to make the connection. So we can allow her to search for a specific stop first. Then produce an array of destinations where she can decide what time and where she wants to go. With this gathered information she can choose to or not to set a notification so she really doesnt need to be bothered with checking her phone.

Empathy Map

Says:

- When will this bus arrive?

- I can’t be late for work

- I don’t feel like driving

Thinks:

- Whats is the bus schedule today?

- I should get there in advance just incase.

Does:

- Shows up early

- Waits longer than needed

- constantly checks the app for the arrival time

Feels:

- Anxiety

- Opptimistic

- Hopes this was a good idea

Journey Map

In this journey map we took Angela to work. Where she expects to make it on time, because she finds the bus more reliable than trying to find parking in the city.

Journey map

Scenario:

Angela is on her way to work. She takes the bus to work so she won't be late.

Expectations:

- Arrive to bus on time.

- Bus shows up on time.

- Comfortable bus ride.

- Bus stops are on time.

Define:

- I don’t feel like looking for parking today

- What does the bus schedule look like today?

- Will I get there on time?

Travel:

- Gets to bus stop

- Bus shows up on time 5 mins later.

Experience:

- Seats are comfortable.

- All stops go according to plan.

-Angela has time to work on some things before work.

Destination:

- Arrives ahead of schedule.

- Angela still has time to grab a coffee before work.

- Searches for a bus ride home as well.

- Loved her experience!

USER STORIES

"As a user I need to... Make it to my bus stop."

"As a user I need to... Find a quick way to find a bus."

"As a user I need to... Know what time I will be making it to my destination."

"As a user I need to... know my options."

USER FLOW

User flow map

storyboard

the persona storyboard

Here's the story

- Carlos is hanging out at lunch with his friends

- He notices everyone is looking at their phones

- His phone pings a notification & he opens the link to his app. He reads there’s an emergency, a shooter is on campus.

He is asked to acknowledge that he has seen this prompt and if he is ok.

- His peers have also seen and acknowledged this prompt so they are panicking asking themselves what to do?

- Carlos remembers there’s a map on the app to show where he could go.

- He sees on the map the shooter is moving towards him

- He takes off down the hall to find a hiding place

-He then messages in the live feed that the shooter is in the hall.

- The shooter is then apprehended by the authorities and Carlos is now able to come out from his hiding spot.

-Everyone is safe and or tended to by first responders.

Development

Competitive Analysis

Strengths:

  • Engaging

  • The ability to get you home as the first option.

  • Shows the calories you burn from walking or riding a bike.

  • Shows all transit options

  • Shows route alerts for issues


Weaknesses:

  • The Uber or Lyft option time can’t possibly be accurate.

  • The cute catapult game falls short. I see a failed feature.

  • They don’t offer their service every city.

  • Uber’s and lyfts aren’t available yet offered?

  • Too many features

  • Visually busy

Threats:

  • Already a well established app

  • Detail

  • Efficiency

  • Multitude of options

Opportunity to make a better app:

  • Add games to transit app

  • Add real time ride-share times and prices.

  • Offer global service

  • Add a countdown option till bus shows up

  • Implement rewards system through tasks.

  • Add pre saved locations with customized settings.

  • Offer dark mode

  • Implement safety buttons

  • Add a separate section strictly for fitness information like steps or miles n calories.

  • Option to save a non interactive list of travel instructions in case they have no internet or data.

wireframing

My original wireframes were effective and included a countdown.

The scenario was the user picking up their phone at random to check to see how long till the bus arrives or departs. With the idea that if a bus is late then through geo tracking the countdown time would change accordingly and notify you so you don’t become late. Needless to say that became very complicated to implement.

final wireframes

Final Wireframe

The current wireframe is much more concise with a similar feature. In this version I simply added a notify me button at the bottom of the bus route screens. In theory this could accomplish the same task as my previous wireframe. Instead it will just tell you when to leave from your current location 30 minutes before your bus arrives.


final wireframe

Branding

Mockup

logo

Logo

I went for a sleek, minimal Idea with calming colors for my branding.

Due to the research I found most users are panicked and frustrated when trying to find a bus without being late.

So I took this approach with adding an apple watch interface. User can now be alerted without being near their phones.

The name play has a meaning or slogan of....

" The Smart Way To Ride The Bus " Hence the iQ.

final mockup screen

final iteration

  • Versatility

  • Easy on the eyes

  • Alerts

  • Minimal

  • Local

  • Striking


Prototype research

final mockup screen

usability testing

  • 5 second Test

  • 4 Usability Tasks

  • 5 Participants

USER TASKS:

Figma Mirror Useability Test

  • I want you to find out when the next bus is arriving to...

  • Can you show me on a map where...

  • Pick a bus route how would you prompt yourself to be reminded when it arrives?

  • Can you tell me what the name of next bus arrival is to.....

I’ve Run 2 Different Tests With A Time Constraint.

A usability test and a 5 second visual test from remote.

I noted the insights and iterated to fit the users goals.


5 second test

  • This looks like some type of traveling app

  • Looks like a simple interface

  • Is this telling me to go somewhere?

  • I see a bus

  • I saw the words Red River

  • I like the dark look

This test informed me on cognitive load and UI design decisions. Determining if some elements were too much or too little, or whether it be useful or not.

research results

  • Users are able to find the information they need

  • The app visually is very clear and urban

  • Button placement was clear and assumed

  • The reminder was a great feature

person on computer researching

Solution

We Can Get You There

final mockup
final mockup
final mockup
final mockup

Conclusion

After Testing , ideation & Feedback

woman getting on bus


From what I’ve gathered, METRiQ has solved a user problem and a need they didn’t know they had. Through this process I’ve learned sometimes less is more. User centered design is key to creating an optimal user experience for clients.


Rachelle Chaney ©️ 2020 Contact Me